During the ten years I lived in the U.K., I frequently attended an Anglican church just outside of London. I enjoyed the energetic singing and the thoughtful homilies. And yet, I found it easy to be a pew warmer, a consumer, a back row critic.

In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.

What matters in the new economy is not return on investment, but return on imagination

To be embraced, a change effort must be socially constructed in a process that gives everyone the right to set priorities, diagnose barriers, and generate options.

Most of us understand that innovation is enormously important. It's the only insurance against irrelevance. It's the only guarantee of long-term customer loyalty. It's the only strategy for out-performing a dismal economy.

The problem with the future is that it is different, if you are unable to think differently, the future will always arrive as a surprise.

The problem is not one of prediction. It is one of imagination.