The problem with the future is that it is different, if you are unable to think differently, the future will always arrive as a surprise.

This extraordinary arrogance that change must start at the top is a way of guaranteeing that change will not happen in most companies.

The goal is not to speculate on what might happen, but to imagine what you can make happen.

A noble purpose inspires sacrifice, stimulates innovation and encourages perseverance.

I live a half mile from the San Andreas fault - a fact that bubbles up into my consciousness every time some other part of the world experiences an earthquake. I sometimes wonder whether this subterranean sense of impending disaster is at least partly responsible for Silicon Valley's feverish, get-it-done-yesterday work norms.

Trust is not simply a matter of truthfulness, or even constancy. It is also a matter of amity and goodwill. We trust those who have our best interests at heart, and mistrust those who seem deaf to our concerns.

Fact is, inventing an innovative business model is often mostly a matter of serendipity.