The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.

Top-down authority structures turn employees into bootlickers, breed pointless struggles for political advantage, and discourage dissent.

If customer ignorance is a profit centre for you, you're in trouble.

Great accomplishments start with great aspirations.

Innovation is the fuel for growth. When a company runs out of innovation, it runs out of growth.

Somewhere out there is a bullet with your company's name on it. Somewhere out there is a competitor, unborn and unknown, that will render your strategy obsolete. You can't dodge the bullet – you're going to have to shoot first. You're going to have to out-innovate the innovators.

For every person who can imagine a possibility there are tens of thousands who are stuck in the greased grooves of history.