In a well-functioning democracy, citizens have the option of voting their political masters out of office. Not so in most companies.

The real damper on employee engagement is the soggy, cold blanket of centralized authority. In most companies, power cascades downwards from the CEO. Not only are employees disenfranchised from most policy decisions, they lack even the power to rebel against egocentric and tyrannical supervisors.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

Obviously, you don't have to be religious to be moral, and beastly people are sometimes religious.

As human beings, we are the genetic elite, the sentient, contemplating and innovating sum of countless genetic accidents and transcription errors.

You can't use an old map to see a new land.

Management innovation is going to be the most enduring source of competitive advantage. There will be lots of rewards for firms in the vanguard.