If you're not putting out relevant content in relevant places, you don't exist.

I think of customer service as an offense and not a defense

I want people to know their palate is a snowflake. We all like different things. Why should we all have the same taste in wines?

Social media is not a fad because it's human.

On Facebook, the definition of great content is not the content that makes the most sales, but the content that people most want to share with others.

If you know exactly what you want to be, you need to spend as much time as possible with people who are actually that already.

When people are using their devices, it's probable that almost half are networking on social media.