Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.

Time - the one asset none of us are ever gonna get more of.

The brands that can connect with client in a real way will win.

Passion is contagioius.

Saying hello doesn't have an ROI. It's about building relationships.

There is never a bad time to start a business - unless you want to start a mediocre one.

I want people to know their palate is a snowflake. We all like different things. Why should we all have the same taste in wines?