Unless you are building a new company from the ground up and can install caring as your businesses' cornerstone, you have to be willing to embark on a completely cultural overhaul so that, like a local mom and pop shop, every employee is comfortable engaging in customer service, and does it authentically.

If you're not putting out relevant content in relevant places, you don't exist.

Social media is not a fad because it's human.

You have to understand your own personal DNA. Don't do things because I do them or Steve Jobs or Mark Cuban tried it. You need to know your personal brand and stay true to it.

Someone with less passion and talent and poorer content can totally beat you if they're willing to work longer and harder than you are. Hustle is it.

One out of every five page views in the United States is on Facebook!

The chef that grew up with the grandma who cooks tends to always beat the chef that went to the culinary institute. It's in the blood.