We're sharing things in our lives everyday that we wouldn't have picked up the phone to talk about ten years ago.

I don't want anybody to not recognize how appreciative I am of the volume of e-mails I get.

I went online with winelibrary.com in July of 1997; that was my first professional online play.

We're living in an era where word-of-mouth is on steroids.

Brands mature over time, like a marriage. The bond you feel with your spouse is different than when you first met each other. Excitement and discovery are replaced by comfort and depth.

You cannot underestimate people's ability to spot a soulless, bureaucratic tactic a million miles away. It's a big reason why so many companies that have dipped a toe in social media waters have failed miserably.

One of the things that I'm really proud of is that I have really good timing. It's very easy for me to see what's coming up and it's no coincidence that I went headfirst into wine and then headfirst into new media - none at all.