I think of customer service as an offense and not a defense

It scares the living crap out of me how good wine is at ten dollars.

It's not about what you're saying, it's about how you listen.

One of the things that I'm really proud of is that I have really good timing. It's very easy for me to see what's coming up and it's no coincidence that I went headfirst into wine and then headfirst into new media - none at all.

I'm a big fan of Mashable and TechCrunch and other outlets like that, but TechMeme obviously does an amazing job of aggregating.

I know I could be the host of 'SportsCenter' in two years if I changed my show today to sports.

It's about stories. If I can tell the story to America, whether it's Riesling or a boxer from Harlem, it will sell. I know on my gravestone it's going to be, 'Storyteller.'