I think of customer service as an offense and not a defense

Your legacy is being written by yourself. Make the right decisions.

I am aware of the talent I was gifted and had to execute against it. It is just being very self aware and betting on your best strength.

Company culture is a religion, not a sermon.

It's easy to dream about it ... Much harder to execute it ....Work!

I never thought I'd be a person who would want to write books...I promise you not a single English teacher I've ever had would have thought that this would be going on right now.

You can't just repurpose old material created for one platform, throw it up on another one, and then be surprised when everyone yawns in your face. No one would ever think it was a good idea to use a print ad for a television commercial, or confuse a banner ad for a radio spot. Like their traditional media platform cousins, every social media platform has its own language.