I think of customer service as an offense and not a defense

No relationships should be taken for granted. They are what life is all about, the whole point. How we cultivate our relationships is often the greatest determinant of the type of life we get to live.

Whether you're 9 or 90, stop trying to fix the things you're bad at, and focus on the things you're good at.

When it call comes down to it, nothing trumps execution.

If people say you shouldn't pursue business around your passion they are haters. Don't believe them.

Pinterest is like window shopping 3.0.

If I could drink only one wine, it would be Champagne.