All your ideas may be solid or even good .. But you have to Actually EXECUTE on them for them to matter.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

Remember the guy in the 80s walking around with a boombox on his shoulder? Why'd he do that? Because it told a story about who he was. Expressing yourself is big business.

It scares the living crap out of me how good wine is at ten dollars.

Word of mouth works now, much more than ever. @-reply every single person.

Anyone working for a big company might be skeptical that a large business, or even a strictly online business, can form the same kind of friendly, loyal relationship with customers as a local retailer. I'm saying it's already been done because I lived it.

You can market your ass off, but if your product sucks, you're dead.