Hustle is waking up the day before you die and realising you gave it your all.

More contact means more sharing of information, gossiping, exchanging, engaging - in short, more word of mouth.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

My dad is like a cactus - introverted and tough. I'm a people person, like my mom, but I got my competitiveness from my dad. He came to this country from Belarus with nothing and built a real business. He's my hero for giving me that need to run a business and for having enormous confidence in me.

I went online with winelibrary.com in July of 1997; that was my first professional online play.

Word of mouth works now, much more than ever. @-reply every single person.

What's the ROI of your mum? You can't put a value on a relationship.