When I hear people debate the ROI of social media? It makes me remember why so many business fail. Most businesses are not playing the marathon. They're playing the sprint. They're not worried about lifetime value and retention. They're worried about short-term goals.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

A penguin cannot become a giraffe, so just be the best penguin you can be.

If you're not putting out relevant content in relevant places, you don't exist.

Never ever waver. Be on record. Don't be on the wrong side of history.

It's lonely at the top - if you don't like that, then you don't start a company.

I have no interest in going to Egypt and seeing the pyramids. I'm just not that kind of dude.