If you do not care about your end user immensely, especially in the next few years, your brand will die.
Gary VaynerchukI pride myself in listening. When you have people paying attention to you, your biggest job is to listen what they want. Deliver what your community wants.
Gary VaynerchukEighty-five per cent of the crowd is going to fall in love with me - they're going to feel it, wow. But fifteen per cent are going to think, 'This guy is obnoxious.' I spend enormous time with them - every negative review of 'Crush It!' on Amazon has a response from me - and I can probably bring back ten of the fifteen.
Gary VaynerchukIn 2006, the Blockbuster board got together and said, โDo you know anyone using Netflix.โ โฆLook how that worked out. That is what happens when you put ten 80-year-old guys in a roomโฆBe on record. Be on the right side of history. You donโt want to be the person that supported the Blockbuster decision.
Gary Vaynerchuk