I do not believe that people want to work hard enough and they want to find the quick Twitter, SEO. Anybody who's obsessed with SEO has lost already, period. I believe that firmly.

I measure my success by how happy I am, not how big the business is or how much money I've made.

The people who make the greatest wines in the world, they love their dirt, they pick it up, they coddle it, they kiss it, they put it in a jar and it sits on their mantle in the living room, because they know. They know.

Saying hello doesn't have an ROI. It's about building relationships.

I think of customer service as an offense and not a defense

All your ideas may be solid or even good .. But you have to Actually EXECUTE on them for them to matter.

Your story needs to move people’s spirits and build their goodwill, so that when you finally do ask them to buy from you, they feel like you’ve given them so much it would be almost rude to refuse.