I do not believe that people want to work hard enough and they want to find the quick Twitter, SEO. Anybody who's obsessed with SEO has lost already, period. I believe that firmly.

What makes a good client, to me, is one that signed on for the strategy as well as the execution, not just the end product.

Best wine if you're stranded on a deserted island? 1982 Salon Champagne.

The reason I became successful is because I touched. I touched my community.

I went online with winelibrary.com in July of 1997; that was my first professional online play.

If there's a problem, we at Wine Library never tell ourselves that once we handle this issue, we'll never have to deal with the person again. We talk to every single person as though we're going to wind up sitting next to that person at his or her mother's house that night for dinner.

Great marketing is all about telling your story in such a way that it compels people to buy what you are selling.