It's still so rare for anyone to be personally acknowledged by a brand that the impact of such a simple, polite gesture on a customer's buying habits could be huge.

I measure my success by how happy I am, not how big the business is or how much money I've made.

Best wine if you're stranded on a deserted island? 1982 Salon Champagne.

The reason we love our parents is because they loved us first. Every single company should take this advice.

Social media is not a fad because it's human.

Know the philosophy, know the details, and ignore everything in the middle.

My natural inclination to be improv rather than an educated character serves me well.