The world has changed - through technology, through wine-making techniques, the quality of wine is greater than it's ever been. Whereas ten, fifteen years ago it was very easy to find lots of bad wine, it's kind of hard now. The technology, the science - it's like, are you kidding? We're in the golden years of wine!

I think of customer service as an offense and not a defense

I don't know how you can justify leaving any engagement behind in the social Web of 2011.

I influence anybody who is able to get through the chaos of my first impression.

If you do not care about your end user immensely, especially in the next few years, your brand will die.

I have no understanding as to why you wouldn't try to make what you're passionate about work for you.

We love displays and symbols and stuff that quickly and silently tells the world who we are. Better yet, we love visual reminders of who we want to be.