While we're living, we need to get over ourselves and accept others if we want to enchant people.

The jewelry business is a very, very tough business - tougher than the computer business. You truly have to understand how to take care of your customers.

Customers can tell you how to evolve a product, but they can't show you how to make a leap.

You need to save some mental, physical, and emotional resources for enhancing your product after you ship. A revolution is a triathlon, not a hundred-yard dash-it requires long distance stamina and multiple skills such as creating, churning, and evangelizing.

Money is not the sole or most powerful motivation for many people. A higher and tougher test is to look back and see how you've made the world a better place.

Take my word for it: More people will like you if you believe that people are good until proven bad.

'Branding' has taken on too much of a role as a specialized craft performed by voodoo artists.