Ninety-nine percent of all surprises in business are negative.

Every company has two organizational structures: The formal one is written on the charts; the other is the everyday relationship of the men and women in the organization.

Uncertainty will always be part of the taking charge process.

I think it is an immutable law in business that words are words, explanations are explanations, promises are promises, but only performance is reality

Managers in all too many American companies do not achieve the desired results because nobody makes them do it.

In the business world, everyone is always working at legitimate cross purposes, governed by self interest.

Ninety-nine percent of all surprises in business are negative.