Ninety-nine percent of all surprises in business are negative.

It is much more difficult to measure nonperformance than performance.

When I come upon a man who has a gleaming, empty, clear desktop, I am dealing with a fellow who is so far removed from the realities of his business that someone else is running it for him.

In a good meeting there is a momentum that comes from the spontaneous exchange of fresh ideas and produces extraordinary results. That momentum depends on the freedom permitted the participants.

It's better to take over and build upon an existing business than to start a new one.

Management manages by making decisions and by seeing that those decisions are implemented.

Uncertainty will always be part of the taking charge process.