Friends are made by many acts...and lost by only one.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

If we could measure the damage to corporations from gossip, it might be more than the GNP of the Third World!

In a climate of tight budgets, reduced workforces and stiff competition, internal training can be a great substitute for costly offsite workshops and conferences.

The sale begins when the customer says yes.

Life is series of opportunities. The often neglected fact of life is that opportunities multiply as you take advantage of them.

To be a champion, you have to learn to handle stress and pressure. But if you've prepared mentally and physically, you don't have to worry.