The quality of your life is determined by the quality of your relationships. The quality of your business is no different.

All success is, really, is having a predetermined plan and carrying it out successfully over a long period of time.

A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

Many people may listen, but few people actually hear.

Keep the customer actively involved throughout your presentation, and watch your results improve.

Rough spots sharpen our performance. And more often than not, obstacles can be turned into advantages. You just can't let your disappointment get in the way.

If you want to stay youthful, stay useful.