To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

Management and leadership are not separate spheres. The two skills work together in the larger realm of “communityship.

No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.

That is the trouble with flying: We always have to return to airports. Thank of how much fun flying would be if we didn't have to return to airports.

Most of the time, strategies should not be formulating strategy at all; they should be getting on with implementing strategies they already have.

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.

Everyone is against micro managing but macro managing means you're working at the big picture but don't know the details.