Organizational effectiveness does not lie in that narrow minded concept called rationality. It lies in the blend of clearheaded logic and powerful intuition

The real challenge in crafting strategy lies in detecting subtle discontinuities that may undermine a business in the future. And for that there is no technique, no program, just a sharp mind in touch with the situation.

Management is, above all, a practice where art, science, and craft meet

An obsession with control generally seems to reflect a fear of uncertainty.

Empowerment is what managers do to people. Engagement is what managers do with people.

An enterprise is a community of human beings, not a collection of "human resources".

Learning is not doing; it is reflecting on doing.