An enterprise is a community of human beings, not a collection of "human resources".

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Everyone is against micro managing but macro managing means you're working at the big picture but don't know the details.

If you ask managers what they do, they will most likely tell you that they plan, organise, co-ordinate and control. Then watch what they do. Don't be surprised if you can't relate what you see to those four words.

Strategy is not the consequence of planning, but the opposite: its starting point.

What we call a financial crisis is really at its core a crisis of management, and not just a crisis of management, but a crisis of management culture. ...In other words, what you had is a detachment of people who know the business from people who are running the business.

Learning is not doing; it is reflecting on doing.