An enterprise is a community of human beings, not a collection of "human resources".

The real challenge in crafting strategy lies in detecting subtle discontinuities that may undermine a business in the future. And for that there is no technique, no program, just a sharp mind in touch with the situation.

Technologies tend to undermine community and encourage individualism.

An unsuccessful manager blames failure on his obligations; the effective manager turns them to his own advantage. A speech is a chance to lobby...a visit to an important customer a chance to extract trade information.

While hard data may inform the intellect, it is largely soft data that generates wisdom.

You can teach all sorts of things that improve the practice of management with people who are managers. What you cannot do is teach management to somebody who is not a manager, the way you cannot teach surgery to somebody whose not a surgeon.

If the private sectors are about markets and the public sectors are about governments, then the plural sector is about communities.