Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense

The idea that you can take smart but inexperienced 25-year-olds who never managed anything and turn them into effective managers via two years of classroom training is ludicrous.

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Empowerment is what managers do to people. Engagement is what managers do with people.

What we call a financial crisis is really at its core a crisis of management, and not just a crisis of management, but a crisis of management culture. ...In other words, what you had is a detachment of people who know the business from people who are running the business.

Leadership, like swimming, cannot be learned by reading about it.

Never set out to be the best. It's too low a standard. Set out to be good. Do Your best.