If you ask managers what they do, they will most likely tell you that they plan, organise, co-ordinate and control. Then watch what they do. Don't be surprised if you can't relate what you see to those four words.

We're all flawed, but basically, effective managers are people whose flaws are not fatal under the circumstances. Maybe the best managers are simply ordinary, healthy people who aren't too screwed up.

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

I describe management as arts, crafts and science. It is a practice that draws on arts, craft and science and there is a lot of craft - meaning experience - there is a certain amount of craft meaning insight, creativity and vision, and there is the use of science, technique or analysis.

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

An enterprise is a community of human beings, not a collection of "human resources".

Strategy is a pattern in a stream of decisions