No generalizing beyond the data, no theory. No theory, no insight. And if no insight, why do research.

Organizations are communities of human beings, not collections of human resources

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?

Organizational effectiveness does not lie in that narrow minded concept called rationality. It lies in the blend of clearheaded logic and powerful intuition

Managers who don't lead are quite discouraging, but leaders who don't manage don't know what's going on. It's a phony separation that people are making between the two.

Companies are communities. Theres a spirit of working together. Communities are not a place where a few people allow themselves to be singled out as solely responsible for success.

If you ask managers what they do, they will most likely tell you that they plan, organise, co-ordinate and control. Then watch what they do. Don't be surprised if you can't relate what you see to those four words.