An obsession with control generally seems to reflect a fear of uncertainty.

So technologies, whether it is a telephone or an iPhone, computers in general or automobiles, television even, all individualize us. We all sit in front of our iPhones and communicating but are we really communicating?

The idea that you can take smart but inexperienced 25-year-olds who never managed anything and turn them into effective managers via two years of classroom training is ludicrous.

Learning is not doing; it is reflecting on doing.

Leadership, like swimming, cannot be learned by reading about it.

This obsession with leadership... It's not neutral; it's American, this idea of the heroic leader who comes in on a white horse to save the day. I think it's killing American companies.

An enterprise is a community of human beings, not a collection of "human resources".