This obsession with leadership... It's not neutral; it's American, this idea of the heroic leader who comes in on a white horse to save the day. I think it's killing American companies.

An unsuccessful manager blames failure on his obligations; the effective manager turns them to his own advantage. A speech is a chance to lobby...a visit to an important customer a chance to extract trade information.

An enterprise is a community of human beings, not a collection of "human resources".

Strategy is a pattern in a stream of decisions

Technologies tend to undermine community and encourage individualism.

A leader has to be one of two things: he either has to be a brilliant visionary himself, a truly creative strategist, in which case he can do what he likes and get away with it; or else he has to be a true empowerer who can bring out the best in others.

We have great managers who havent spent a day in management school. Do we have great surgeons that havent spent a day in surgical school?