Learning is not doing; it is reflecting on doing.

Companies are communities. Theres a spirit of working together. Communities are not a place where a few people allow themselves to be singled out as solely responsible for success.

Organizations are communities of human beings, not collections of human resources

To 'turn around' is to end up facing the same way. Maybe that is the problem, all the turning organizations around.

Empowerment is what managers do to people. Engagement is what managers do with people.

While hard data may inform the intellect, it is largely soft data that generates wisdom.

We're all flawed, but basically, effective managers are people whose flaws are not fatal under the circumstances. Maybe the best managers are simply ordinary, healthy people who aren't too screwed up.