Learning is not doing; it is reflecting on doing.

The idea that you can take smart but inexperienced 25-year-olds who never managed anything and turn them into effective managers via two years of classroom training is ludicrous.

While hard data may inform the intellect, it is largely soft data that generates wisdom.

Strategies grow initially like weeds in a garden, they are not cultivated like tomatoes in a hothouse.

Empowerment is what managers do to people. Engagement is what managers do with people.

That is the trouble with flying: We always have to return to airports. Thank of how much fun flying would be if we didn't have to return to airports.

Strategy-making is an immensely complex process involving the most sophisticated, subtle, and at times subconscious of human cognitive and social processes.