An unsuccessful manager blames failure on his obligations; the effective manager turns them to his own advantage. A speech is a chance to lobby...a visit to an important customer a chance to extract trade information.

Empowerment is what managers do to people. Engagement is what managers do with people.

Strategies grow initially like weeds in a garden, they are not cultivated like tomatoes in a hothouse.

Strategy is not the consequence of planning, but the opposite: its starting point.

Management is a curious phenomenon. It is generously paid, enormously influential, and significantly devoid of common sense

Why does every generation have to think that he lives in the period with the greatest turbulence?

Organizations should be built and managers should be functioning so people can be naturally empowered. If someone's doing their job, if someone's working in one of your warehouses, say, they should know their job better than anybody. They don't need to be 'empowered,' but encouraged and left alone to be able to do what they know best.