A company is stronger if it is bound by love rather than by fear.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

I've always been able to make erroneous decisions very quickly.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.