The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.
You have to treat your employees like customers
If employees aren't satisfied, they won't promote the product we need.
The business of business is people.
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.