The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

You have to treat your employees like customers

I forgive all personal weaknesses except egomania and pretension.

It is my practice to try to understand how valuable something is by trying to imagine myself without it.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.