The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

I forgive all personal weaknesses except egomania and pretension.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

To be an excellent leader, you have to be a superb follower.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.