You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

To be an excellent leader, you have to be a superb follower.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

I've always been able to make erroneous decisions very quickly.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.