I learned it by doing it, and I was scared to death.

Your people come first, and if you treat them right, they'll treat the customers right.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

You [the employees] are involved in a crusade.

Sometimes you need a little courage too just to buck popular opinion.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.