I learned it by doing it, and I was scared to death.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.

The more time I spend with our people, the more I find out about our business.

Hire for attitude, train for skill.

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.