The more time I spend with our people, the more I find out about our business.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

To be an excellent leader, you have to be a superb follower.