The more time I spend with our people, the more I find out about our business.

The more time I spend with our people, the more I find out about our business.

You don't hire for skills, you hire for attitude. You can always teach skills.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

If you don't treat your own people well, they won't treat other people well.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.