The more time I spend with our people, the more I find out about our business.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

It takes nerves of steel to stay neurotic.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

If you don't treat your own people well, they won't treat other people well.