I've always been able to make erroneous decisions very quickly.
The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.
It takes nerves of steel to stay neurotic.
If employees aren't satisfied, they won't promote the product we need.
We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.