Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

I learned it by doing it, and I was scared to death.

To be an excellent leader, you have to be a superb follower.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.