Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

Your people come first, and if you treat them right, they'll treat the customers right.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.