We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

The more time I spend with our people, the more I find out about our business.