Your people come first, and if you treat them right, they'll treat the customers right.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

It takes nerves of steel to stay neurotic.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.