Your people come first, and if you treat them right, they'll treat the customers right.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

It takes nerves of steel to stay neurotic.

The business of business is people.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

If employees aren't satisfied, they won't promote the product we need.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.