The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

Sometimes you need a little courage too just to buck popular opinion.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

Your people come first, and if you treat them right, they'll treat the customers right.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.