The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

The more time I spend with our people, the more I find out about our business.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.