The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

Your people come first, and if you treat them right, they'll treat the customers right.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

You have to treat your employees like customers

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.