To be an excellent leader, you have to be a superb follower.

Treat your employees like customers.

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.

You have to treat your employees like customers

The more time I spend with our people, the more I find out about our business.