The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

Treat your employees like customers.

We have the best customer satisfaction record, based on Transportation Dept. statistics, of any airline in America, the fewest complaints filed per 100,000 passengers carried. So you're not just getting low fares, you're also getting wonderful customer service.

The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.