It takes nerves of steel to stay neurotic.

I think my greatest moment in business was when the first Southwest airplane arrived after four years of litigation and I walked up to it and I kissed that baby on the lips and I cried.

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.

It takes nerves of steel to stay neurotic.

Power should be reserved for weightlifting and boats, and leadership really involves responsibility.

The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.