The business of business is people.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

I learned it by doing it, and I was scared to death.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

You don't hire for skills, you hire for attitude. You can always teach skills.

You [the employees] are involved in a crusade.