Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.
Herb KelleherPower should be reserved for weightlifting and boats, and leadership really involves responsibility.
Herb KelleherThe Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.
Herb KelleherWe will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
Herb Kelleher