Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.

If you don't treat your own people well, they won't treat other people well.

The people of Southwest have always been my pride, my joy and my love. Their indomitable dedication and esprit de corps have taken Southwest from a three-airplane dream to a 500-airplane reality.

You have to treat your employees like customers

A company is stronger if it is bound by love rather than by fear.

Hire for attitude, train for skill.

I learned it by doing it, and I was scared to death.