If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.

It is my practice to try to understand how valuable something is by trying to imagine myself without it.

If you don't treat your own people well, they won't treat other people well.

Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.

I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.

The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.

Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.