If employees aren't satisfied, they won't promote the product we need.

Your people come first, and if you treat them right, they'll treat the customers right.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

If employees aren't satisfied, they won't promote the product we need.

Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding

People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

To be an excellent leader, you have to be a superb follower.