If employees aren't satisfied, they won't promote the product we need.

Hire for attitude, train for skill.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The more time I spend with our people, the more I find out about our business.

I forgive all personal weaknesses except egomania and pretension.

Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.

If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.