Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!

You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.

Treat your employees like customers.

We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.

You [the employees] are involved in a crusade.

I've always been able to make erroneous decisions very quickly.

I learned it by doing it, and I was scared to death.