People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.

The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.

The clear, unmistakable sign of a bureaucrat is somebody who worries about whether he has a window.

The more time I spend with our people, the more I find out about our business.

We have a strategic plan. It's called 'doing things'.

I forgive all personal weaknesses except egomania and pretension.

One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.