People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.
Herb KelleherSuccession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.
Herb KelleherOne piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.
Herb Kelleher