You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.
Treat your employees like customers.
You don't hire for skills, you hire for attitude. You can always teach skills.
We have a strategic plan. It's called 'doing things'.
Power should be reserved for weightlifting and boats, and leadership really involves responsibility.
To be an excellent leader, you have to be a superb follower.